FAQs

Q.1How can pay my bills online?

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Q.2How can I get a temporary connection?

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Q.3How much length of service line I am to pay for?

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Q.4What shall I do towards additions and alterations of my installation?

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Q.5What is the procedure of enhancement of connected load or contract demand?

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Q.6Who will do electrical installation in my premises?

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Q.7When should I receive my bill?

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Q.8When and how do I pay my bill?

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Q.9Who will solve billing dispute, when and how?

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Q.10How do I get reconnected and what is the reconnection charges?

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Q.11Whom should I contact if there is a fear of safety in my electrical installation?

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Q.12What is the declared voltage I am entitled to?

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Q.13What is the allowed variation in voltage?

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Q.14What do I do if my voltage is low?

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Q.15How is the agreement between the supplier and consumer terminated?

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Q.16Where can I appeal against decisions of OERC?

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Q.17How can I redress my grievances with the licensee?

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If you are aggrieved by any action or inaction of the Engineer, you can file representation to his higher officer within one year and order shall be passed within 30 days of receipt of the representation.

If you are aggrieved by any order passed on your representation, you can file further representation within 45 days to the Chief Executive officer of the supplier company who shall pass final order on that representation within 45 days.

If the Designated Authority or Chief Executive of supplier does not respond to your complaint effectively within 45 days or you are not satisfied with the action taken by the Supplier, you may approach the Odisha Electricity Regulatory Commission at Bidyut Niyamak Bhawan, Unit - VIII, Bhubaneswar - 751012 in accordance with the procedure prescribed in Practice Direction of the Commission on grievance redressal.